FAQs

Ques 1. DO I NEED TO PAY SHIPPING/ DELIVERY CHARGES.

Ans. There are no shipping/delivery charges within India. For information on shipping charges for international  orders please see the Shipping and Handling Charges section under.

Ques 2. CAN I SEND GIFT TO LOVED ONE.

Ans. Yes, you can send any of the products available on www.theaurumornaments.in as gifts to your loved ones along with a personalized message.

Ques 3. WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?

Ans. In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order

Ques 4. What is cash on delivery payment option?

Ans. Cash on Delivery is a mode of payment provided by THE AURUM ORNAMENTS where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

Ques 5. Is Cash on Delivery available for an international shipping address?

Ans. No, cash on delivery service is available only for addresses within India.

Ques 6. Is there any extra charge to be incurred due to Cash on Delivery?

Ans. We do not charge any extra amount for COD service.

Ques 7. Which products are eligible for Cash on Delivery?

Ans. All the products featuring on www.theaurumornaments.in are available for COD, except gift cards/gift vouchers.

Ques 8. Is there any limit on the cart value for me to order as COD?

Ans. Currently, orders of cart value between INR 1000 to INR 19,000 for selected pin-code addresses within India are eligible for COD service.

Ques 9. Which pin codes are eligible for Cash on Delivery?

Ans. Currently, we are serving selected pin codes for COD. Please check If there is no courier service available in your area, we do apologize for the inconvenience caused.

Ques. 10. How will I receive my refund?

Ans. In the case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice: A) If the customer provides a cancelled cheque with the returned product then the refund can be made within 7- 15 working days & amount will be refunded directly into customer's account through online transfer as NEFT. B) If customer doesn't provide any cancelled cheque then amount will be refunded through cheque on customer’s name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

Ques 11. What are the other terms and conditions for Cash on Delivery?

Ans. Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

Ques 12. How do I cancel my order if I have ordered through Cash on delivery?

Ans. You need to email us at theaurum11@gmail.com to cancel your order, but note that the order can be cancelled only before shipping.